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Network Observability
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in Today’s Hybrid IT Infrastructure
Network observability defined...
Definition needed.
Small Branch
Large Branch
Data Center
Remote User
Remote User
Remote User
Private Cloud
Public Cloud / SaaS
Public Cloud / IaaS & PaaS
SASE (Secure Access Service Edge)
Server Farm
Leaf/Access
Switches
Spine/Core/
Aggregation Switches
Firewall
Data Center
Server
Switch
Firewall
Access Point
Large Branch
Switch
Firewall
Access Point
Small Branch
Listen to
your network.
3.5
3.5
9.6
2.6
7.6
7.6
9.7
2.6
2.9
2.6
2.9
5.6
4.7
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Software as a Service (SaaS) are cloud application services that are delivered straight to your users through the internet. Most cloud apps run directly on your web browser, eliminating the need to download and install apps on the client. Some examples are Salesforce, DropBox, and Cisco WebEx.
Public Cloud / SaaS
What is the visibility challenge?
How does Observer gain visibility
Data Sources
Business Value
What is the visibility challenge?
SaaS vendors typically provide only basic, superficial visibility into the health of services they provide and then only in a reactive manner after performance is impaired.
How does Observer gain visibility?
VIAVI Apex end-user experience scoring and active test enables proactive intelligence into SaaS health and performance, minimizing end-user complaints. All while integrating across the entire customer hosting environment to monitor the ecosystem for global awareness of IT service delivery status.
Data Sources
Packets, Flow, Syslog, SNMP, Cloud Flow, Event Messages, User Credentials, Active Test
Business Impact
Ensure smooth application delivery of cloud hosted apps
Boost employee productivity
Minimize service tickets post SaaS app deployment
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize end user experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
Infrastructure as a Service (IaaS) delivers cloud infrastructure through virtualization, providing capabilities of a traditional data center without having to physically manage all of it. Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Engine are all IaaS vendors.
Platform as a service (PaaS) provides a platform for software creation using cloud infrastructure, so software developers can focus more on design and development and less on deploying and scaling applications. AWS Elastic Beanstalk, Windows Azure, and Google App Engine are all PaaS vendors.
Public Cloud / IaaS & PaaS
What is the visibility challenge?
How does Observer gain visibility
Data Sources
Business Impact
What is the visibility challenge?
Public cloud providers offer some visibility into the health of services running in their environments, but typically limit client installed instrumentation. This can leave IT teams struggling to maintain peak performance, especially when troubleshooting is required, resulting in extended degraded service delivery.
How does Observer gain visibility?
VIAVI offers a range of on-premises or remote options with actionable information to maintain service delivery status, awareness, and troubleshooting capabilities including active test capabilities.
Data Sources
Packets, Flow, Syslog, SNMP, Cloud Flow, Event Messages, User Credentials, Active Test
Business Impact
Ensure smooth application delivery of cloud hosted apps
Boost employee productivity
Minimize service tickets post SaaS app deployment
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize end user experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
Private cloud refers to cloud resources dedicated just to your organization and no one else. Examples: Amazon Virtual Private Cloud (VPC), Microsoft Virtual Network (VNet), Google Virtual Private Cloud (VPC)
Private Cloud
What is the visibility challenge?
How does Observer gain visibility
Data Sources
Business Impact
What is the visibility challenge?
Depending on the provider, it may be difficult to install instrumentation on premise resulting in service delivery status blind spots and dissatisfied customers.
How does Observer gain visibility?
Depending on the hosting environment and associated monitoring considerations, VIAVI delivers a range of on-premises or remote options (and associated data sources) to maintain service delivery status, awareness, and troubleshooting capabilities.
Data Sources
Packets, Flow, Syslog, SNMP, Cloud Flow, Event Messages, User Credentials
Business Impact
Ensure smooth application delivery of cloud hosted apps
Boost employee productivity
Minimize service tickets post SaaS app deployment
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize end user experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
The term “remote user” generally refers to any stakeholder accessing IT resources from a location outside the corporate environment.
Remote Users
What is the visibility challenge?
How does Observer gain visibility
Data Sources
Business Value
What is the visibility challenge?
Very limited instrumentation options and control over the IT assets by which the user is accessing IT services.
How does Observer gain visibility?
VIAVI utilizes enriched and enhanced flow capabilities to extract critical operational metrics from user network conversations, maintaining application awareness regardless of where they are accessing services.
Data Sources
Packets, Flow, Syslog, SNMP, Cloud Flow, Event Messages, User Credentials, Active Test
Business Impact
Ensure continuous delivery to hybrid workforce
Boost employee productivity
Minimize service tickets with proactive problem domain isolation
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize remote end user’s experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
[CEROS OBJECT]
Small Branch
What is the visibility challenge?
How does Observer gain visibility
Business Value
What is the visibility challenge?
You may have a sizable branch office with new infrastructure devices such as next generation firewalls or Layer 3 switches as well as a sizable set of users – that’s a lot of data to make sense of. Gaining visibility into these satellite sites to ensure smooth application delivery keeps your end-users productive and happy.
How does Observer gain visibility?
1) Install ObserverONE appliances at a branch office to capture packets and enriched flow data for forensic analysis
2) Capture internal east-west and north-south traffic activity with GigaStor and leverage End-User Experience scoring with Apex
Business Value
XXXXXXXXX
Business Impact
Drive optimal service delivery to end-users
Boost employee productivity
Minimize service tickets post SaaS app deployment
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize end user experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
Branches office refers to any organizational site where multiple employees work that generally lack full data center IT capabilities but does include dedicated supporting IT assets such as switches, routers, and firewalls.
Small and Large Branch
What is the visibility challenge?
Data Sources
Business Value
What is the visibility challenge?
Branch of any size must effectively support numerous staff members but often lacks dedicated on-site IT staff making service intelligence and troubleshooting more complicated and time-consuming.
Data Sources
Packets, Flow, Syslog, SNMP, Cloud Flow, Event Messages, User Credentials, Metadata
Business Impact
Drive optimal service delivery to end-users
Boost employee productivity
Minimize service tickets post SaaS app deployment
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize end user experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
A data center is a highly controlled physical environment typically managed by (or dedicated exclusively to) the entity utilizing the IT assets that centralizes IT operations and equipment to support applications and services.
Data Center
What is the visibility challenge?
Data Sources
Business Value
What is the visibility challenge?
Today’s data centers can encompass enormous amounts of IT assets with highly complex, multi-tier architectures that must support thousands of stakeholders and mission critical services where up-time is critical to business success.
Data Sources
Packets, Flow, Syslog, SNMP, Cloud Flow, Event Messages, User Credentials, Metadata
Business Value
XXXXXXXXX
Business Impact
Drive optimal service delivery to end-users
Boost employee productivity
Minimize service tickets post SaaS app deployment
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize end user experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
SASE (Secure Access Service Edge) combines SD-WAN with security into a cloud service and promises a streamlined and secure WAN deployment and management. Examples include SD-WAN devices or firewalls that leverage cloud resources.
SASE (Secure Access Service Edge)
What is the visibility challenge?
How does Observer gain visibility
Data Sources
Business Value
What is the visibility challenge?
Having observability into SASE infrastructure can be challenging because of the dependence on cloud resources outside of the data center. While some SASE vendors such as SD-WAN forwarders may provide limited network visibility, many do not deliver what is required for consistent optimal service delivery increasing the likelihood of debug finger pointing and war room scenarios.
How does Observer gain visibility?
VIAVI utilizes enriched and enhanced flow capabilities to extract critical operational metrics from SASE hosts, thereby maintaining service awareness regardless of where user conversations traverse.
Data Sources
Packets, Flow, Syslog, SNMP, Cloud Flow, Event Messages, User Credentials, Active Test
Business Impact
Ensure smooth application delivery of cloud hosted apps
Boost employee productivity
Minimize service tickets post SaaS app deployment
More time to drive IT business goals
Increase service desk tier 1 resolution rate
Optimize end user experience
Minimize downtime, mean time to repair, and support costs
Drive IT operational excellence
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